Communication skills include the mix of verbal, interpersonal and physical strategies
needed to interact confidently and effectively with a range of audiences. A skilful
communicator draws on a number of different means (e.g., graphical, visual, tactical, audio-visual and technological) to get the point across.
Effective oral communication skills help students to:
§improve their own academic performance;
§increase their employment options;
§enhance their subsequent professional competence; and
§improve their own personal effectiveness.
Employers value good oral communication skills because:
§Staff need to interact effectively and productively in, and on behalf of, the
§Listening to and conveying information accurately is crucial;
§Giving instructions and explanations clearly is essential; and
§Engaging in constructive debate and contributing to meetings and committees is
fundamental to the success of the organisation.
Australian research has found that the important elements of communication identified by small, medium and large enterprises are:
§Listening and understanding; numerical
§Speaking clearly and directly;
§Writing to the needs of the audience;
§Using numeracy effectively;
§Understanding the needs of internal and external customers;
§Establishing and using networks;